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Home Return policy

Return policy

Return policy

At Silky Girl Cosmetics, we want you to be completely satisfied with your purchase. If you're not happy with your order for any reason, you may return it within 30 days of purchase for a full refund or exchange. Items must be unused and in their original packaging to be eligible for return. Please note that shipping charges are non-refundable, and return shipping costs are the responsibility of the customer. To initiate a return, please contact our customer service team with your order number and reason for return. We're here to help make your shopping experience with Silky Girl Cosmetics as enjoyable as possible!


Shipping Policy
 At Silky Girl Cosmetics, we strive to deliver your orders in a timely and cost-effective manner. Please review our shipping policy below:
Shipping Rates
 - We charge a flat rate of Rs 150 per kilogram for all orders. - Shipping rates are calculated based on the total weight of your order.
Shipping Times
 - Orders are typically processed within 1-2 business days. - Once your order has been processed, delivery times may vary depending on your location. - Estimated delivery times will be provided at checkout based on your shipping address.
Shipping Carriers
 - We use reputable courier services to ensure safe and timely delivery of your orders. - You will receive a tracking number via email once your order has been shipped.
International Shipping
 - We currently only offer shipping within [Country Name]. We do not offer international shipping at this time.
Shipping Address
 - Please ensure that your shipping address is accurate and complete to avoid any delays or lost packages. - We are not responsible for lost or delayed shipments due to incorrect or incomplete addresses provided by customers.
Shipping Updates
 - You can track the status of your order using the tracking number provided in your shipping confirmation email. - If you have any questions or concerns about your order, please contact us at shipping@silkygirlcosmetics.com.
Shipping Delays
 - While we strive to deliver your orders on time, shipping delays may occur due to unforeseen circumstances such as weather conditions or carrier delays. - We will do our best to notify you of any delays and keep you updated on the status of your order.
Contact Us
 If you have any questions or concerns about our shipping policy, please contact us at shipping@silkygirlcosmetics.com Effective Date: March 15, 2024

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